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ApartmentRatings & SatisFacts' very own Lia Nichole Smith and Jennifer Carter work with management companies of all sizes, conducting performance reviews and designing strategic action plans to drive resident satisfaction and ROI.

They are highly sought after public speakers at industry conferences and events across the country, including National Apartment Association's Apartmentalize and Texas Apartment Association's Education Conference.

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  2. Episode #4: Review Responses Gone Wrong

Episode #4: Review Responses Gone Wrong

Feb 24, 2020

In this week's episode we talk with real renters to see if review responses even make a difference.

  • Does the response motivate them to rent?
  • What do responses say about the community’s management team?