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ApartmentRatings & SatisFacts' very own Lia Nichole Smith and Jennifer Carter work with management companies of all sizes, conducting performance reviews and designing strategic action plans to drive resident satisfaction and ROI.

They are highly sought after public speakers at industry conferences and events across the country, including National Apartment Association's Apartmentalize and Texas Apartment Association's Education Conference.

Apr 20, 2020

Lia and Jennifer talk to real renters to find out how they determine the authenticity of community reviews.  

Also, we discuss the epIQ Index - ApartmentRatings new renter experience and property management performance metric. Discover how the epIQ Index works and what you can do to easily improve your communities...


Apr 6, 2020

More than ever before, renters are looking for a community that will be a good home for their pets just as much as for themselves. In this episode, Lia and Jennifer speak to renters across the country to hear what they had to say about pet-related amenities, events, and fees / deposits at their communities.