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ApartmentRatings & SatisFacts' very own Lia Nichole Smith and Jennifer Carter work with management companies of all sizes, conducting performance reviews and designing strategic action plans to drive resident satisfaction and ROI.

They are highly sought after public speakers at industry conferences and events across the country, including National Apartment Association's Apartmentalize and Texas Apartment Association's Education Conference.

  1. All Episodes
  2. 2020
  3. 07

Episode #15: Renter Mask Wars - Round 2

Jul 30, 2020

The war rages on! Renters across the country remain very divided and continue to have strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense...

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Episode #14: Renters and Social Media

Jul 16, 2020

Offices are closed, residents are home and the opportunity is here to leverage social media as a tool to connect, inform and entertain. Listen in as renters tell us how their management teams are doing when it comes to social media.

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