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ApartmentRatings & SatisFacts' very own Lia Nichole Smith and Jennifer Carter work with management companies of all sizes, conducting performance reviews and designing strategic action plans to drive resident satisfaction and ROI.

They are highly sought after public speakers at industry conferences and events across the country, including National Apartment Association's Apartmentalize and Texas Apartment Association's Education Conference.

Feb 24, 2020

In this week's episode we talk with real renters to see if review responses even make a difference.

  • Does the response motivate them to rent?
  • What do responses say about the community’s management team?


Feb 23, 2020

Today, we’re talking to renters about their management teams. In our Review Response Workshop, we ask the audience to describe their community’s brand using one word. There are so many elements to a community and its brand – it can be hard to determine a one word description but it’s important to have a...