Preview Mode Links will not work in preview mode

ApartmentRatings & SatisFacts' very own Lia Nichole Smith and Jennifer Carter work with management companies of all sizes, conducting performance reviews and designing strategic action plans to drive resident satisfaction and ROI.

They are highly sought after public speakers at industry conferences and events across the country, including National Apartment Association's Apartmentalize and Texas Apartment Association's Education Conference.

Jun 30, 2020

To wear or not to wear? That is the question. Renters on both sides of the mask debate have very strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense of community.


Jun 17, 2020

Our recent COVID-19 National Renter Study clearly shows renewal likelihood is directly linked to the amount and frequency of pandemic-related communication distributed by management teams. Current renters speak out on what their teams are and are not doing at this time, and how it all plays into their experience and...


Jun 4, 2020

Management teams have had to think fast and figure out ways to navigate through the pandemic. Effective internal and external communication strategies have been crucial in keeping residents and employees informed and engaged. Listen in as two industry professionals share how their companies have successfully managed to...