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ApartmentRatings & SatisFacts' very own Lia Nichole Smith and Jennifer Carter work with management companies of all sizes, conducting performance reviews and designing strategic action plans to drive resident satisfaction and ROI.

They are highly sought after public speakers at industry conferences and events across the country, including National Apartment Association's Apartmentalize and Texas Apartment Association's Education Conference.

Nov 23, 2020

In an election year that has literally divided the country, hear from renters as they talk about their candidate of choice and what they think of those on the other side. With so many passionate views and strong opinions, is there any hope among them that our country will eventually come together?


Oct 20, 2020

Remote working has dramatically changed the resident experience and how renters are living in their homes. Many have discovered their spaces either work or don't when it comes to pulling double duty as home and work environments. We're checking in with those working from home to see how things are going and hear about...


Oct 6, 2020

Despite the challenges due to COVID-19, our clients have really stepped up and found ways to keep residents feeling the love. And now it's time for their residents to give a little love back. Not only did they rate their management team's performance a 5 out of 5, they also dish on all of the great things happening at...


Aug 24, 2020

Perception of value. Do expectations change when parents are paying the rent? High annual turnover does not have to be the norm for student communities. Listen in as student renters and parents share their thoughts and opinions on what value means to them and its impact on the decision to...


Jul 30, 2020

The war rages on! Renters across the country remain very divided and continue to have strong opinions. Hear from them how this battle extends beyond COVID-19 and, according to many, directly impacts their decision to renew and overall sense...